Q: Do you sell wholesale or give trade discounts?
Q: When will I receive my items?
Please allow 1-3 days including shipping and handling - this is in addition to any lead time given on made to order products.
Please allow 5-10 days including shipping and handling - this is in addition to any lead time given on made to order products.
Hide Leather Pendant / Constellation Pendant / Bezel Pendant Lights
These lights are made to order and incur an additional lead time, this lead time is generally 4-5 weeks. We will contact you if we can foresee any longer delays. Occasionally you might be lucky enough to receive your order sooner than expected!
Q: Do you offer a warranty on any of your products?
A: Yes we do! Warranty applies to the original purchaser for a period of 12 months from the date of purchase and covers manufacturing faults and defects occurring in the materials. If an item should fail as a result of a manufacturing fault or defect under normal use, the manufacturer at their discretion will replace the failed item.
The manufacturer reserves the right to substitute failed items with a different size and/or coloured item, should the original size and/or colour no longer be available. Any replacement will be for the failed item only. The original warranty period is not extended in the event of a replacement.
The warranty does not cover, but is not limited to, the following: damage caused by incorrect or unreasonable use, normal wear and tear, failure to provide proper care and maintenance, marking from use, normal fading due to lights or sunlight, scratching, staining, discolouration or damage caused by contact with unsuitable chemicals or materials, or damage due to obvious vandalism such as cuts or graffiti.
When appropriate due care and preventative maintenance is applied, we can ensure your items will generally last well beyond your expectations and the warranty period specified.
Q: Where are your products made?
A: We proudly make all of our lights in Melbourne, Australia.
Q: Will your pendant lights work in my country?
A: Our lights are equipped for 110V to 240V. ANAESTHETIC recommends all lighting should be installed by a certified electrician.
Q: I need assistance wiring a DIY project, can you help me?
A: For liability reasons, we do not give recommendations on how to wire or what applications to use our products. Actions such as hard-wiring a pendant set or making any type of light fixture from our products should be done so at your own risk. Please consult a licensed electrician for all electrical and wiring enquiries.
Q: Are your products UL listed/recognised?
A: Our products use UL recognised components. Our electrical conductor wire is a UL recognised electrical component, except the fabric sleeve which is used for aesthetic purposes only. Our wire is rated for small appliances and is suitable for pendant light applications and can be independently approved by inspectors. As with any project involving electricity, please consult a licensed electrician to discuss the what applications you are planning to use our products for.
We also have the following safety standard: AS/NZS NSW27018 | CE EN60598-1 + A11:2009 & EN60598-2-1: 1989
Q: How much weight will your pendant cords hold?
A: Our pendant cords are rated at 2.5 kilograms or 5.5 pounds. Any shade or light fitting must not exceed this weight.